About these terms
These terms apply when you use gravitylogics.com or order a service from Gravity Logics Group DWC-LLC ("Gravity Logics", "we", "us"). By placing an order, you agree to these terms and to our refund policy and privacy policy.
If you order for a company, you confirm you are allowed to accept these terms for it.
Our services
We design and build websites and mobile apps, set up business automation and AI tools, create AI content, and run SEO, Google Ads and Meta ads campaigns. What is included in each plan is described on our pricing page and in your order confirmation. If something is not listed, it is not included unless we agree it in writing.
Prices and taxes
All prices are in US dollars. Prices do not include taxes; if a tax applies where you are, it is shown at checkout before you pay. Discount codes apply to the first payment of an order only, one code per order, and do not apply to bundles, which are already discounted.
We may change our prices for new orders. The price you paid for an order does not change.
Placing an order and paying
- You order on our website and pay securely through Stripe (card, Apple Pay, Google Pay) or PayPal.
- Websites and apps start with a deposit shown on the plan. The rest is paid when the work is delivered and you are happy with it.
- "From" prices start with the deposit shown. We agree the final price with you in writing before we build.
- Monthly plans renew automatically each month until you cancel.
- Yearly plans are paid once for 12 months.
Starting and timelines
We start within 48 hours of receiving your payment and your project brief. Delivery times on our plans are estimates for a typical project. They depend on you sending content, access and feedback on time. If we wait for something from you, the timeline moves by the same amount.
Your part
- Give us the information, content, logins and approvals we need, in good time.
- Make sure you have the right to use any text, images, logos or data you send us.
- Check the work when we send it, and tell us clearly what to change.
- Keep your own logins safe, and tell us if you change access we rely on.
Changes and extra work
Each plan includes the rounds of changes it lists. If you ask for something outside your plan, we tell you the price in writing first. We only start extra work after you approve it.
How we communicate
We work by email first, so every question, answer and decision is in writing. Once you are a client, your project lead can also book calls with you when they help.
Ownership of the work
- When you have paid in full, you own the final designs, content and code we created specifically for you.
- Tools, plugins, fonts, stock media and platforms made by others stay under their own licences. We will tell you about any that need a paid licence.
- We keep the right to reuse our general know-how, methods and building blocks that are not specific to you.
- We may show the finished work in our portfolio. If you prefer we do not, just tell us.
Advertising and results
- Ad budgets for Google Ads and Meta ads are paid by you directly to Google or Meta. They are not part of our price and not paid to us.
- Ad platforms, search engines and app stores have their own rules and can change them at any time. We follow their rules but do not control their decisions.
- We work hard for results, but we cannot promise a specific ranking, number of leads or amount of sales, because they also depend on your market, offer and budget.
Cancelling
You can cancel a monthly plan at any time; it stops at the end of the month you have paid for. For one-time projects and yearly plans, see our refund policy. We may stop work if a payment fails or these terms are seriously broken, after telling you by email and giving you a fair chance to fix it.
Confidentiality
We keep your business information, logins and data private, and use them only to do the work you ordered. We ask you to keep our private information, such as proposals and internal documents, private too.
Using this website
Please do not misuse this website: no attempts to break in, overload it, copy it in bulk, or use it for anything unlawful. The text, design and images on this website belong to Gravity Logics unless stated otherwise.
Responsibility
We do our work with care and skill. As far as the law allows, we are not responsible for indirect losses, such as lost profit or lost data, and our total responsibility for any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under the law that cannot be limited.
Law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in Dubai. If there is a problem, please email us first; most issues are solved quickly by talking it through. If we cannot agree, the courts of Dubai will decide.
Changes to these terms
We may update these terms. The version that applies to your order is the one shown on this page when you placed it. The date at the top shows the latest update.
Contact
Questions about these terms? Email [email protected].
Gravity Logics Group DWC-LLC
Business Centre, 3rd Floor, Building A3, Business Park, Dubai South, Dubai, UAE, P.O. Box 18385