Our guarantee
We want you to be happy with every payment you make to us. If you are not happy for any reason within 30 days of a payment, ask for a refund and we will give you that payment back in full. No questions asked.
The guarantee covers every service on our pricing page.
How to ask for a refund
- Email [email protected] within 30 days of the payment.
- Include your order number (it is in your order confirmation email) and the email address you ordered with.
- We confirm your refund by email, usually within one working day.
When you get your money
We send the refund to the same card or PayPal account you paid with, within 5 working days of confirming it. Your bank or PayPal may take a few more days to show it, depending on where you are.
You get back exactly the amount you paid, including any discount you used. Fees charged by your own bank, such as currency conversion, are outside our control.
Projects paid in parts
Websites and apps are paid as a deposit, then the rest on delivery. Each payment has its own 30 days. For example, you can ask for your deposit back within 30 days of paying it, and your final payment back within 30 days of paying that.
Monthly and yearly plans
- Monthly plans: cancel any time. You can also ask for your most recent monthly payment back within 30 days of paying it.
- Yearly plans: ask within 30 days of paying for a full refund. After 30 days, the plan stays active until the end of the year you paid for.
What a refund does not include
- Ad budgets for Google Ads or Meta ads, because you pay them directly to Google or Meta, not to us.
- Costs you paid to others, such as domain names, app store accounts or software licences bought in your name.
After a refund
When we refund a payment, we stop the work that payment covered. Any part of the work we already handed over that you paid for with a payment you kept remains yours.
Before a chargeback
If something is wrong with a payment, please email us first. A refund through us is faster than a bank dispute, and you get the full amount back without any forms.
Contact
Questions about a refund? Email [email protected]. A real person replies within a few hours on working days.
Gravity Logics Group DWC-LLC
Business Centre, 3rd Floor, Building A3, Business Park, Dubai South, Dubai, UAE, P.O. Box 18385